Refund Policy

We sell professional services, not a product with a return window. This page explains how fees, cancellations and refunds work, so there are no surprises in either direction.

1. What this covers

This policy applies to engagements contracted directly with ConsultAI LLC. Where an Engagement Document sets out different payment or cancellation terms, that document prevails.

2. Deposits

Most engagements begin with a deposit, stated in the Engagement Document. The deposit reserves capacity and covers mobilisation. It is credited in full against the first invoice.

If you cancel before work starts, the deposit is refundable in full up to 10 business days before the agreed start date. Inside 10 business days it is non-refundable, because the capacity has been held and cannot be resold at short notice.

3. Fixed-fee engagements

Fixed-fee work is invoiced against milestones with defined acceptance criteria. Once a milestone has been accepted, or the acceptance period has passed without written objection, the fee for it is earned and non-refundable.

If a milestone fails acceptance, we will correct the work at our cost until it meets the agreed criteria. If we cannot meet them within a reasonable period, you may terminate that milestone and we will refund the amount paid for it.

4. Time-and-materials engagements

Time-and-materials work is invoiced for hours actually worked, in arrears. Hours already delivered are not refundable. You can stop the work at any time on the notice period in the Engagement Document, and you pay only for time up to that point.

5. Consulting assessments

A written assessment is delivered as a single deliverable. It is refundable in full if we fail to deliver it by the agreed date for reasons within our control. Once delivered, it is non-refundable, because its value is the analysis itself.

6. What is never refundable

• third-party costs we have paid on your behalf and cannot recover: cloud usage, model API usage, licences, subscriptions
• work delivered and accepted
• time spent on delays or rework caused by information, access or decisions not being provided as agreed

7. If something has gone wrong

Tell us before you ask for a refund. Most problems are scope or expectation problems, and they are fixable. Write to contact@globalconsultai.com describing what was expected and what was delivered. We will respond within 5 business days with a correction plan, a credit, or a refund, whichever fits the facts.

8. How refunds are paid

Approved refunds are issued to the original payment method, or by bank transfer where that is not possible, within 14 business days of approval. Bank charges on international transfers are shared equally unless the refund is due to our failure, in which case we bear them.

9. Disputes

If we cannot agree, either party may escalate to the senior people named in the Engagement Document, who will meet within 15 business days before any formal proceedings. Governing law and jurisdiction are as set out in the Terms of Service.