Case studies Real estate
68% of property enquiries resolved with an AI voice agent
The agent answers the phone around the clock, qualifies the caller, books viewings straight into the calendar, and hands sensitive calls to a person before the conversation starts. It runs entirely inside the client's own AWS account.
Written to the CRM as it goes
- Name
- Interest
- Intent
- Viewing
- Source
Thursday
- 15:00
- 15:30
- 16:00
- 16:30
- 17:00
Excluded call type
Complaints, legal questions and live negotiations route to a person in the phone system itself, outside the AI's reach.
- call_id 8f21c4 stored
- transcript written to client AWS account
- handover event logged and reviewable
- Calls answered around the clock, at conversational speed
- Qualified enquiries written straight into the existing CRM
- Viewings booked against live calendar availability
- Excluded call types routed to a person by the phone system
- Industry
- Real estate
- Service
- AI agents and intelligent automation
ContextWhat the client was facing
Inbound calls were arriving faster than the team could answer them, and every missed call was a lost sale:
- Calls outside working hours went entirely unanswered
- Callers who reach voicemail contact the next agency instead
- Agents spent significant time on enquiries that never qualified
- Some calls (complaints, legal questions, live negotiations) could never be automated
- Any solution had to work with the CRM and calendar already in use
SolutionWhat we built
We built an inbound voice agent deployed inside the client's AWS environment:
- Round-the-clock call handling Enquiries answered at conversational speed, day or night.
- Automatic qualification Caller intent and requirements captured as structured records in the existing CRM.
- Direct booking Viewings scheduled against live calendar availability during the call.
- Enforced handover boundary Excluded call types route to a person in the phone system itself, outside the AI's reach.
- Complete call audit trail Every conversation and every handover logged and reviewable in the client's own account.
OutcomeResults and value delivered
68%
of calls resolved without human involvement
3×
increase in enquiries captured outside business hours
41%
more qualified enquiries reaching the sales team
12h
per week returned to agents previously handling routine calls
Zero
unanswered calls during peak periods
- Full data residency: recordings, transcripts, and customer details stay in the client's AWS account
Round-the-clock coverage tripled after-hours enquiries while keeping every sensitive call, and all call data, firmly under the client's control.
Technology stack
- Amazon Connect
- Amazon Transcribe
- Amazon Bedrock
- Amazon Polly
- AWS Lambda
- DynamoDB
- Python